Came into it completely skeptical and they have changed my perspective a whole lot. First off, their support is pretty damn good. They helped install and troubleshoot wordpress plugins without saying "You should do it, blabla" like most of the big hosts do like Godaddy.. so they do go beyond just the technical side of things and actually help you run your site to a certain extent. The pricing is also insanely competitive, I did opt for the smaller plan going in (Again, I was sceptical) but now im on their largest plan for about over a year, and they have been nothing but a blessing. I would recommend them in a heartbeat.
Also I have taken a look at some past reviews, and I got to say their probably incorrect or just plain misunderstood. I also was once banned from one of Asura's server a while back, making me think my site was down but in actual fact it was because I tried too many failed login attempts so their system banned my local IP, which I is understandble for security. (Just wish they had an auto-unban somewhere in the clientarea) I simply ticketed and they got it unblocked and let me know what caused it. So I am guessing most "negative" related reviews are more prone to certain situations like that. Give them a try, honestly.